ICHEMCO srl operates in the field of production and marketing of adhesives and chemical products for various industrial sectors. In a very competitive and selective environment, the choices and behaviors that determine the quality level of products and services are crucial for the company’s performance.

Customers plays a central role in the success of the company. It therefore becomes important to know them in depth in order to provide products/services that meet their needs, gain their trust and achieve a high level of customer loyalty and consistency of the commercial relationship.

Therefore, the principles of the Quality Policy of ICHEMCO srl are:

• Improve and consolidate the effectiveness of use and reputation on the market of the chemical products we produce, therefore: present ourselves as a reliable and consistent supplier, be ready to collect and develop the explicit and implicit needs of the customer, research solutions and products tailored to customers who require customizations in the use and application of the products;
• Identify the third parties interested in our work (customers, employees, suppliers, community, public entities), understand their needs and requirements and put into practice the actions necessary to meet them, in accordance with the provisions of the 2015 edition of the ISO 9001 standard;
• Assess the risks associated with the performance of our activities, identifying appropriate actions to prevent them and eliminate them or at least mitigate them, reducing them to the minimum level of impact on workers, the environment and the community;
• Consider the development opportunities that can derive from an effective risk management of the company;
• Maintain compliance with contractual commitments;
• Constantly care for communication towards the customer;
• Improve or maintain effective customer assistance;
• Obtain an adequate return on investments made;
• Prioritize suppliers that act in the perspective of continuous improvement of quality in the release of their products and services;
• Continue to continuously improve technologies, plants and production equipment, in order to improve qualitative and environmental aspects.

We intend to put these principles into practice in compliance with the regulations on safety in the workplace and in the perspective of a vision oriented to a future of liveability, in harmony between industrial production and respect for the environment that surrounds us.

Cuggiono, 09 October 2023
The General Manager